{"xsrfToken":"12a972c5cfdd6e1adc6a79c5937a0e6c7c7e832e_lout","branding":{"id":"1","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10001,"serviceDeskId":1,"name":"Support","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Get Support","descriptionHtml":"","callToAction":"Get Support","introHtml":"<p>Get assistance for general techincal problems and questions.</p>","icon":10541,"iconUrl":"https://xdevpod-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://xdevpod-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"7","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"<p>Request new features for app</p>","icon":10528,"iconUrl":"https://xdevpod-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[1],"key":""},{"id":"9","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://xdevpod-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://xdevpod-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"8","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://xdevpod-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Support"}],"orderMapping":{"1":[1,5,7],"2":[1],"5":[5,7],"4":[5,7]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTBkNTExYS01ZmM0LTQ1MDEtOWViYy1hM2I1M2E5NDBlMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzMzUxMTQsIm5iZiI6MTc0NDMzMzkxNH0.57vv9Fc_Ui9A5l0nFe8rYBkEYnZabcumAhfIhiwK118","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"de0d511a-5fc4-4501-9ebc-a3b53a940e05","tokenDurationInMins":20}},"reqCreate":{"id":5,"projectId":10001,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","instructions":"","icon":10521,"iconUrl":"https://xdevpod-app.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10064","fieldConfigId":"10163","label":"App","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10110"],"values":[{"value":"10117","label":"AI for Confluence","selected":false,"children":[]},{"value":"10116","label":"AI for Jira","selected":false,"children":[]},{"value":"10118","label":"D2 for Confluence","selected":false,"children":[]},{"value":"10115","label":"Excalidraw for Confluence","selected":false,"children":[]},{"value":"10111","label":"Kroki for Confluence","selected":false,"children":[]},{"value":"10120","label":"Mermaid AI Live for Confluence","selected":false,"children":[]},{"value":"10121","label":"tldraw for Confluence","selected":false,"children":[]},{"value":"10114","label":"x-draw diagrams for Confluence","selected":false,"children":[]},{"value":"10119","label":"Others","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe what happened and how it occurred","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10048","fieldConfigId":"10148","label":"How urgently does this need to be fixed?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10092","label":"Critical","selected":false,"children":[]},{"value":"10093","label":"High","selected":false,"children":[]},{"value":"10094","label":"Medium","selected":false,"children":[]},{"value":"10095","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/5","calendarParams":{"firstDay":0,"date":"2025-04-11T09:11:55+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTBkNTExYS01ZmM0LTQ1MDEtOWViYy1hM2I1M2E5NDBlMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzMzUxMTUsIm5iZiI6MTc0NDMzMzkxNX0.EhUF55noOlR3crz5DL0szCjt94-GS-BoaXuYd3RZNBU","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"de0d511a-5fc4-4501-9ebc-a3b53a940e05","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=xdevpod-app","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"12a972c5cfdd6e1adc6a79c5937a0e6c7c7e832e_lout","baseUrl":"https://xdevpod-app.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://xdevpod-app.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"de0d511a-5fc4-4501-9ebc-a3b53a940e05","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"08eeadca5f5d4f02933b0a7383c047a3","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}